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Seamlessly Recharging Your Dialog Card in Sri Lanka
Staying connected across Sri Lanka is effortless with Dialog Axiata’s flexible recharge solutions. To top up your mobile or data card instantly using a physical scratch card, gently scratch off the protective coating on the back to reveal your unique 12-to-15 digit PIN. Simply dial #123*PIN# from your mobile device and press the call button to process the update. Alternatively, you can call the automated IVR system at 123 and follow the clear voice prompts to enter your digits. Both traditional scratch cards and modernized digital eZ Reload codes apply credit to your balance immediately.
Dialog Recharge Feature Reference
| Recharge Method | Primary Action / Step | Best Used For | Processing Time |
| USSD Quick Dial | Dial $#123*\text{PIN}#$ | Physical scratch cards & digital PINs | Instant |
| IVR Voice Helpline | Call 123 and follow prompts | Hands-free or guided assistance | Instant |
| eZ Reload (Retailer) | Dial 222 from the retailer SMS | Cardless over-the-counter tops ups | Instant |
| MyDialog Mobile App | Enter card details under “Reload” | Smartphones, debit/credit card users | Instant |
| Web Portal (dialog.lk) | Visit the official pay portal online | Desktop recharges and remote gifting | Instant |
Frequently Asked Questions.
What is the fastest dial code to use for a Dialog card top-up?
The quickest way to apply credit is by opening your phone dialer, typing #123*PIN# (replacing “PIN” with the hidden numbers on your card), and pressing call.
Can I use a regular Dialog reload card to activate data directly?
Yes. You can purchase dedicated Dialog Data Cards and use the same #123*PIN# code to instantly add data packages to your connection rather than standard monetary credit.
What should I do if my Dialog scratch card PIN gets damaged?
If the numbers become unreadable while scratching, do not attempt to guess. Call the official Dialog customer care hotline at 1777 for manual verification and technical support.